Virtual Cards

Virtual Cards FAQ

Your Card is a prepaid Card loaded by the Corporate Sponsor, redeemable to buy goods and services at participating merchants, which can be found at www.MyPrepaidCenter.com. The Card is NOT a credit Card. The Card is not a checking account or connected in any way to any account other than a stored value account where your funds are held. If you have registered your Card, the funds will be insured by the Federal Deposit Insurance Corporation (“FDIC”), subject to applicable limitations and restrictions of such insurance. You may register your Card by logging into www. MyPrepaidCenter.com or calling Customer Service.


  1. Go to mygiftcardredemption.com and enter the code sent.
  2. You will get a card number.
  3. Go to MyPrepaidCenter.com/redeem and enter the card number.
  4. Complete the online registration page and accept the cardholder agreement and e-sign agreement, Then you will be able to view your 16-digit card number, expiration date, security information, where your card can be used, available balance, and transaction


Your Visa eCode Account is valid in the U.S. and the District of Columbia only. It cannot be used at merchants outside of the United States, including Internet and mail/telephone order merchants outside of the United States.

Address: 700 State Highway 121 BYP Suite 200, Lewisville TX 75067

Website: www.MyPrepaidCenter.com

Phone Number: 888-371-2109 (toll free in USA); 339-234-6415 (outside USA)

You must activate your Card prior to use by going to www.myprepaidcenter.com.The Corporate Sponsor is fully responsible for ensuring funds are available to be loaded to your Card. Each time you use your Card, you authorize us to reduce the value available on your Card by the amount of the transaction. Your Card cannot be: (1) redeemed for its cash value; (2) used for illegal transactions; (3) used for purchases where recurring payments may occur, such as subscriptions, memberships, rentals, etc.; or (4) used to obtain cash at an automated teller machine (“ATM”). For security reasons, we may limit the amount or number of transactions you can make on your Card. We may refuse to process any transaction that we believe may violate the terms of this Agreement. YOU ARE NOT ALLOWED TO EXCEED THE BALANCE OF THE FUNDS

AVAILABLE ON YOUR CARD. If you attempt to use the Card when there are insufficient funds associated with it, the transaction will generally be declined. Nevertheless, if a transaction that exceeds the balance of the funds available on your Card occurs due to a systems malfunction or otherwise, you will remain fully liable to us for the amount of the transaction. We reserve the right to cancel this Card should you create a negative balance. If you do not have enough funds available on your Card, you may be able to instruct the merchant perform a “split transaction” to charge part of the purchase to the Card and pay the remaining amount with another form of payment.


Spend Limitations, Limit and Maximum amount in Point of Sale Signature or PIN Transactions are subject to the balance on the card.

If you allow another person to use the Card, you will be responsible under this Agreement for all transactions made by that person, regardless of whether you intended to be responsible for all of them, as well as all associated fees and charges, even if any of those transactions, fees or charges caused your balance to go negative.

If you obtain your funds (or make a purchase) in a currency or country other than the currency or country in which your Card was issued (“Foreign Transaction”), the amount deducted from your funds will be converted by the network or card association that processes the transaction into an amount in the currency of your Card. The rate they choose is either: (i) selected from the range of rates available in wholesale currency markets (which may vary from the rate the association itself receives), or (ii) the government-mandated rate in effect for the applicable central processing date. The conversion rate selected by the network is independent of the International Transaction Fee that we charge as compensation for our services. You will be charged an International Transaction Fee in U.S. dollars equal to 2% on the total amount of the transaction. If the Foreign Transaction results in a credit due to a return, we will not refund any International Transaction Fee that may have been charged on your original purchase.

If you wish to make a Personalized Identification Number (“PIN”) debit purchases you may obtain a PIN by visiting www.MyPrepaidCenter.com or calling Customer Service. CARDS ARE NOT ACCEPTED AT ATMS AND CANNOT BE USED TO OBTAIN CASH IN ANY PURCHASE TRANSACTION. You should not write or keep your PIN with your Card. Never share your PIN with anyone and do not enter your PIN into any terminal that appears to be modified or suspicious.